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Frequently Asked Questions about the Interton products

This behavior it’s seen when, only one hearing aid out of a pair is connected to an iDevice.  In order to connect the hearing aids to the Interton App:

1. Un-pair the hearing aids from the iDevice
2. Double tap the home button and clear the Interton App from cache
3. Connect both hearing aids to the iDevice
4. Open the Interton App and connect the hearing aids inside the App
When pairing the hearing aids to the Interton App in an iDevice, hearing aids need to be paired to the iDevice first:
  • Activate Bluetooth
  • Go to settings
  • General
  • Accessibility
  • MFi Hearing Devices
  • Select your hearing aid(s)
Depending on the number of hearing aids, one or two, pairing message window(s) will display.
Press Pair in order to pair your hearing aid(s) to your iDevice.  
Once hearing aids are paired, open the Interton App and follow the connection flow. 

 

NOTE: You shall place the hearing aid(s) close to the phone, within 15 cm. New batteries are recommended. 
  • Activate Bluetooth
  • Turn Bluetooth on 
  • Open the Interton App 
  • Follow the pairing flow 

NOTE: You need to place the hearing aid(s) close to the phone, within 15 cm. 

New batteries are recommended. It is important the hearing aid(s) are not paired to the phones Bluetooth settings.
Make sure the accessory is turned on

For the TV Link make sure the power cord is connected to the outlet.

In order to pair the hearing aid(s) to the accessories press the pairing button on the accessory, and open and close the battery door(s). When the pairing is completed you will hear a short melody in the hearing aid(s).

In the user guide for the accessories you can find additional information on how to pair to different channels. (link to user guide)
Verify that the TV streamer is connected appropriately to the audio source.

Try swapping the audio source, if the streamer is connected to the TV cable box, connect the TV streamer directly to the TV, and vice versa.  Also, if a sound system is present (e.g. sound bar) try connecting the TV streamer to sound system.

Verify the cable by switching from Optical to AUX or the other way around.
If your Ear-to-Ear functionality has stopped working, please proceed with the following: 

1. Replace the batteries in order to rule out a drained battery issue. If this doesn’t work, contact your Hearing Care Professional. 
2. In the event where one, or both, of the hearing aid(s) was sent in for repairs, please contact your Hearing Care Professional in order to have your hearing aids re-programmed together.
When streaming music, phone calls, or any other sound from your iDevice, the output source can be selected as following:

While streaming music:
  • Open the iDevice and slide from the bottom and up
  • Press and hold the player, a small popup will appear
  • Click the symbol in upper right corner and select where the streaming shall be played

While on a phone call: 
  • Press the speaker symbol 
  • A list will appear
  • Select where the phone call should be played.
In order to stream from Android devices an intermediary device is needed, a Phone Clip 2.
Connect hearing aids to the Phone Clip 2 and then pair the Phone Clip 2 to the Android smart phone:

1. Turn Phone Clip 2 on and remove the silver cap from the bottom
2. Turn Bluetooth on the Android smart phone 
3. Press the small blue Bluetooth pairing button one time to activate Bluetooth pairing mode for two minutes. The LED indicator will turn blue during Bluetooth pairing
4. On your Android smart phone search for Bluetooth devices and when discovered, select Hearing Aid Phone
5. If prompted for a passcode, enter “0000” (four zeros).

At this time, Phone Clip 2 should be paired to the Android smart phone and able to stream to the hearing aids.
In the event where the hearing aid is dead, the following steps can be performed one-step at the time:
  • Change the battery
  • Replace the dome (only for Receiver in Ear) and filter.
If the hearing aid is still dead after performing the above suggestions, please contact your Hearing Care Professional. 
If the receiver becomes loose, please contact your Hearing Care Professional, to have it replaced. 
Push the new dome over the receiver. Make sure that the new dome is properly and securely mounted. The key is to make sure that the dome went all the way in, past the second ring on the receiver.  Verify it by giving it a firm tug.
The magnetic brush, which came together with the hearing aid(s) can be used.

  • Open the battery door completely
  • Remove the used battery
  • Insert the new battery with the “+” side upwards
  • Close the battery door.
AppStore will always have the latest version of the Interton APP. 

To verify if there are any updates, open the AppStore app and navigate to “Updates”.  If an update is available, the Interton App icon will appear along with an update option next to it. 
If you cannot find the answers on our Interton website, in the App or on Google Play Store/App Store, please send an Email to intertonappsupport@interton.com.
Google Play will always have the latest version of the Interton App.

To verify if there are any updates, open the Google Play app and navigate to “My Apps”. If an update is available, the Interton App icon will appear along with an update option next to it.

Currently the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max can only connect to the hearing aids while in silent mode.

Please follow these steps to connect:
1. Delete the app from the iPhone
2. Set Silent mode on (the switch at top left corner)
3. Forget the HI from the iPhone
4. Flight mode on
5. Flight mode off
6. Repair the HIs to the iPhone
7. Install Interton Sound app from app store
8. Launch Interton Sound app and complete the connection flow

Some users experience issues with their hearing aids disconnecting after phone is rebooted while running iOS 15.4. To restore the connection, you need to follow these steps:  

1. Open the Interton Sound app 

2. Go to settings -> Accessibility -> Hearing aids.  

3. Go to connected hearing aid(s) and press ‘Forget’ 

4. Reboot hearing aid(s) and reconnect hearing aids in iOS accessibility settings.  

5. Go to Interton Sound app and complete pairing process.  


Note: Avoid rebooting iPhone as this requires repeating the above steps.  

To permanently resolve the issue, please update to the most recent iOS version 15.4.1 released on March 31st.

Hearing aids and allergies

At Interton we design all our products with thoroughly tested and certified materials to minimize the possibility of any allergic reactions. All the materials we use are carefully selected and those that have direct contact with skin are subject to biocompatibility testing and certification. Our products do not contain or have not been exposed to the allergenic fragrances listed in the EU Directive 2009/48/EC.

Allergic reactions caused by wearing hearing aids are very rare but can occur in exceptional circumstances where people have highly sensitive skin. We’ve compiled a set of questions and answers for people with highly sensitive skin or allergies to certain materials. If you have a question that is not listed below, or you would like more information about the materials used in our hearing aids, you are welcome to contact us here. 

Yes, you can. None of the materials that are in contact with the skin contain these substances.
It is rare, but possible that for someone with highly sensitive skin, irritation can occur if the hearing aid is moving against the skin and there is moisture, soap or creams that contain SLS (sesquiterpene lactone) present on the skin. A hearing aid that is fitted correctly will not move against the skin and it is important to see your hearing care professional for a correct fitting if this occurs.
There is very small amount of nickel used inside our hearing aids, but it is covered by the outer shell and does not come in contact with the skin. Some hearing aids (RIE and BTE) have the ends of two stainless steel pins in the outer shell, these can release micro amounts of nickel, but since there is no contact with the skin, it would be highly unlikely that it could cause an allergic reaction.
Our hearing aids do not contain latex, but if a hearing aid has been exposed to latex (e.g. from a hearing care professional using latex gloves) then it can be contaminated if it is not cleaned afterwards. In general, it is important that hearing aids are cleaned regularly. Latex allergy is rare in the general population but can develop in people who have a lot of contact with latex, such as people working in the healthcare sector who use latex gloves every day.
At Interton we use the highest quality ABS (Acrylonitrile Butadiene Styrene) on the market. We have used this material for decades and it is well regarded for use in medical devices. The styrene contained in ABS is stable and bound within the material, therefore there an extremely low chance that the selected ABS could influence any kind of allergic reaction.

Support material for hearing aid users


Get help troubleshooting your Interton hearing aids and download support material such as hearing aid manuals and more. 
Go to support